30-DAY RETURN PERIOD:

You have a generous window of 30 days from the date of receiving your item to initiate a return.

Eligibility Criteria: To qualify for a return, your item must maintain its original condition, remaining unused, unworn, and retaining all tags, still enclosed in its original packaging. Furthermore, you must provide proof of purchase, such as a receipt.

Initiating a Return: To start the return process, simply reach out to us at support@heavenheightsllc.com. We will guide you through the necessary steps. Remember, returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items: Please check your order on arrival. If you find any defects, damages, or if you receive the wrong item, contact us immediately through mail. We will promptly address the issue and make it right for you.

Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Feel free to reach out if you have any concerns about the eligibility of your item for return.

Exchanges: If you wish to exchange an item, the quickest method is to return the original item and place a new order separately. This ensures a swift process for getting the item you desire.

European Union Cooling Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing any justification. The same eligibility criteria as mentioned earlier apply.

Refund Process:

Inspection and Approval: Upon receipt and inspection of your return, we’ll notify you of the approval status for your refund.

Refund Processing: If approved, your refund will be processed to your original payment method within 10 business days.

Processing Time Variation: Please note that processing times may vary based on your bank or credit card company.

Follow-Up: If you haven’t received your refund within 15 business days of approval, kindly reach out to us at support@heavenheightsllc.com for assistance.

At Heavenheightsllc, we prioritize your satisfaction and strive to ensure an enjoyable shopping experience. Should you have any further questions or concerns about our return or refund policies, please don’t hesitate to contact us.